When will my order arrive?

You will see predicted despatch times on each product page and the expected despatch date for your order on the checkout page. If your order contains multiple items, the item with the longest lead-time will determine this despatch date. Please note that the ‘ships within’ period refers to the number of days before we expect your order to leave our UK warehouse.

What if I want my order more quickly?

We also offer an express service for unframed print orders and can ship your order by Royal Mail Special Delivery to arrive the next working day for an additional cost (details below).

How much will it cost to ship my order?

All of our products are shipped from the UK, allowing us to offer you low cost shipping fees no matter the size or weight of your order.

Shipping within the UK is £3.95 for unframed items and £8.95 for framed items. Prices for overseas orders can be found by adding items to your cart and visiting the checkout (no registration required).

How will you ship my order?

For UK destinations we ship unframed print orders by 1st Class Packetpost. If you’d like your order to be guaranteed to arrive before 1pm the next day we can send it by Royal Mail Special Delivery for an extra £2.95. This is a next working day service for addresses within the UK (this doesn’t include offshore addresses).

All framed prints are shipped with our Express service as standard at a cost of £8.95. Please note, the Special Delivery service speeds up transit but doesn’t affect order processing or framing times.

For overseas orders we ship unframed prints orders by Registered AirMail. If you’d like your order to arrive more speedily we can send it to selected destinations by courier. You will see the availability and cost of this service when you checkout. Please note that selecting the courier service does not alter the estimated despatch date that we expect your order to leave our warehouse.

Due to postal service limitations, oversized unframed prints (where the shortest dimension of the package is more than 84cm – this correlates to the shortest side of your print) are sent by our Express service. You will always see the shipping cost when you checkout.

What happens if my item is out of stock?

If this happens we will let you know as soon as possible. Whilst we keep large stocks and do everything we can to make sure that all items seen online are available, sometimes items may go out of stock temporarily.

Do you deliver to P.O. Boxes?

No, unfortunately we cannot deliver to P.O. Boxes or BFPO addresses.

Will my order be subject to VAT?

All prices shown include VAT at the standard UK rate. Orders shipping outside of the UK will not be subject to VAT so the total price will reflect that. In all cases, you will see the VAT rate and amount to be charged when you checkout. 
From 1 January 2021, orders shipped to EU countries will not be subject to VAT however the recipient may be liable to local taxes or duties. 

Will I need to pay local tax or duties on my order?

If your order is being shipped outside of the UK it may be liable to local taxes or duties. Any such charges are your responsibility.

How do I cancel my order?

You can cancel your order at any time before it’s despatched. Simply send an email to [email protected] with ‘Order cancellation’ and your order number in the subject line and we’ll cancel it straight away.